F.A.Q

1.How long will my order be processed and delivered?

Every order will be processed within 2 days. Generally , it will take 7-9 business days to arrive at your door.International shipping is handled by International EMS(Express Mail Service).

2.How can I check the status of my order?

You can log into your account and check the status of your order in the order history. Or you can contact us via the email and live chat support.

3.How much will be charged for each order and how can I track my parcel online?

We will send the tracking number to you via email once we send out your product. Then you can track your order on the net http://www.ems.com.cn/english-main.jsp. Fast freight, detected in five days . Be sent by EMS. Will arrive in ten working days.(20$) Free freight , detected in five days. Be sent by air. Will arrive in 20 working days.(For free)

4.What should I do if I can not receive the shipment?

We will track your order on net using the tracking number. If it is convinced that the product is confiscated by custom or lost for our reasons, we will resend to you as quickly as we can. However, we will not be responsible for the lost if you afford us incorrect shipping address or any other reasons for yourself.

5.Is it safe to order on your website?

It is safe to use your credit card. Because our secure socket layer (SSL) software is the industry standard and the best software for e-commerce transaction. It will encrypt your credit card number and the detailed information.

6.How do I place the order?

It is easy and safe to place the order. Once you have chose the item you would like to purchase, click the "purchase" button and put it in your shopping bag. Then follow the directions of checkout process.

7.Do you deliver your products worldwide?

Yes, we deliver our products worldwide. However ,if your place is untraversed, it will cost you more postage to deliver your product. Such as Holand, Porto Rico and so on.

8.What should I do if I have more questions about my purchase?

If you have any questions about your purchase, welcome to contact us via email or live chat support.

9. What kind of currency do you accept?

We only accept US dollars for the present.

10. I have no idea which I shall buy, can you give me some suggestions?

Follow me please, a good gift can perfectly expresses your feelings and honors in significant moments. You should make a decision according to the recipient, his/her or your taste or likings, your ability to pay, the season and festival, the relationship between yours, and so on.

11.How can I do the returns or exchanges?

You can contact us via email or online service. Generally speaking, articles in good quality are not accepted to be returned. We are not responsible if the watch is not the same as you visualize. If the return is needed, we will charge 20% commission fee for each watch. If the exchange is needed, we will charge $20 for postage.We can handle the returned watch in 7 days or exchanged in 14 days after you receive them.

12.How can I do if there was something wrong with the watch?

We can fix the watch for free in 12 months but we are not responsible for the \"to and fro\" postage.

13.Things are usually cheaper if they are bought in bulk. Are you?

That's true! You will get 10% discount for three watches,15% discount for four, 20% for five...More than five? Please contact us for a better price.